1. Eligibility for Returns
We accept returns only if the product is damaged or defective upon delivery. To be eligible:
- The request must be made within 7 days of receiving the product.
- The item must be unused, in its original packaging, and in the same condition as received.
2. How to Request a Return
- Contact us within 7 days of receiving the item, providing clear photos or videos of the defect or damage.
- Once approved, our team will arrange the return process.
3. Refund Process
- Refunds will only be provided if a replacement is unavailable.
- Refunds will be processed in cash at the time of product pickup.
- If the product is found to be ineligible for return (e.g., used, damaged by the customer), the return request will be declined.
4. Exchanges
- If the item is damaged or defective, we will offer a replacement instead of a refund whenever possible.
- Exchange requests must follow the same process as returns.
Nikolai Treks reserves the right to modify this policy at any time. For any return or refund inquiries, please contact us at [email protected].